for Security Professionals

Effective De-Escalation Starts with Evidence-based Approaches to Communication and Tactics.

Learn Realistic De-Escalation techniques directly applicable to security personnel to minimize harm, build connections, and manage individuals with mental health issues.

Needs & Framework

Review the current paradigm of why and what is de-escalation, and discuss its implications for security professionals.

Communications & Tactics

Learn the critical components of communication and connecting with individuals, while also maintaining tactical adaptability for the safety of both the officer and the public.

De-Escalation Strategies

Gain practical strategies that can be easily implemented to promote peaceful conflict resolution, while minimizing the risk of unnecessary emotional or physical escalation.

Course Overview

In recent years, security professionals have faced growing scrutiny from the media and community organizations regarding their approach to addressing issues and individuals with challenges in our society. There is a strong public call for the consistent use of “de-escalation” techniques, even in situations where such tactics may not be feasible. Furthermore, the widespread adoption of technology has led to an increase in video-recorded interactions with individuals. As technological advancements continue, it becomes crucial for security personnel to enhance their training and interactions with the public.

Our discussion focuses on the often-complex expectations placed on security personnel to achieve compliance without resorting to physical force and how this may not always be practical or safe. Recognizing that the primary objective of de-escalation tactics is to resolve issues with minimal harm is essential.

This de-escalation training course introduces concepts and strategies to facilitate de-escalation efforts when personal connections can be established. Participants will gain the knowledge required to address the needs of individuals experiencing mental health crises or altered perceptions of reality. The course aims to improve officers’ abilities to manage individuals by developing skills to establish contact, build rapport, and gain influence in order to achieve appropriate security outcomes.

At the end of this training, participants will be able to:

  • Define de-escalation and identify its objectives, as well as situations where de-escalation can and cannot be considered.
  • Discuss the tactical principles of de-escalation, including risk assessment and decision-making.
  • Evaluate an interaction quickly to determine whether de-escalation efforts are reasonable, tactically practical, and likely to be successful.
  • Apply critical Force Science concepts, such as the “Response-ability Zone” and the “7 T’s De-escalation Evaluation Model,” to evaluate tactics that support the de-escalation process.
  • Apply effective principles of persuasion and rapport-building to connect with difficult subjects, including those who are mentally ill, using the ‘Behavioral Influence Stairway Model.’
  • Use specialized questions designed to engage individuals in crisis and increase the likelihood of resolution without the use of force or with minimal force.
  • Develop approaches and control strategies that maximize response options while minimizing potential emotional and physical escalation.
  • Balance the desirability of peacefully resolving a conflict with the need to maintain officer and citizen safety.
  • Apply principles of officer self-regulation and emotional control to maintain rational thinking processes.
  • Recognize and avoid common barriers to effective communication that officers may unintentionally employ.
  • Employ effective strategies when proper de-escalation attempts are not successful.
  • Explain the challenges of realistic de-escalation to community members and the media, particularly regarding the inhibiting factors that may prohibit an officer's ability to safely de-escalate.

Tuition Fee

Choose Your Learning Method! Realistic De-Escalation Training for Security Professionals is Now Available In-Class and Online.

In-Person Learning

Classroom-based Environment
  • 1 Day In-Class
  • 1 Expert Instructor
  • We Travel To You
  • Q/A with Instructor
  • Course Materials Provided
  • Request Quote for Pricing
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Online Learning

Self-paced Learning Environment
  • Nearly 3 Hours of HD Videos
  • 1 Expert Instructor
  • Course Handout Download
  • 12 Month Access
  • Email & Phone Support Options
  • $79 per seat
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Course Structure

The delivery of course materials is organized into multiple learning sessions, featuring a range of educational resources, such as lectures, video presentations, and case studies. The expert instructor will provide guidance to learners, helping them gain a better understanding of the meaning of de-escalation from an evidence-based perspective, as well as methods for implementing effective de-escalation strategies. Some of the concepts to be covered include:

  • Behavioral Assessment
  • Self-awareness and Perceptions
  • Force Science Response-ability Zone
  • Systems-based Approach
  • Behavioral Influence Stairway Model
  • Clear vs. Contaminated Thinking
  • Realistic De-Escalation Model