In recent years, security professionals have faced growing scrutiny from the media and community organizations regarding their approach to addressing issues and individuals with challenges in our society. There is a strong public call for the consistent use of “de-escalation” techniques, even in situations where such tactics may not be feasible. Furthermore, the widespread adoption of technology has led to an increase in video-recorded interactions with individuals. As technological advancements continue, it becomes crucial for security personnel to enhance their training and interactions with the public.
Our discussion focuses on the often-complex expectations placed on security personnel to achieve compliance without resorting to physical force and how this may not always be practical or safe. Recognizing that the primary objective of de-escalation tactics is to resolve issues with minimal harm is essential.
This de-escalation training course introduces concepts and strategies to facilitate de-escalation efforts when personal connections can be established. Participants will gain the knowledge required to address the needs of individuals experiencing mental health crises or altered perceptions of reality. The course aims to improve officers’ abilities to manage individuals by developing skills to establish contact, build rapport, and gain influence in order to achieve appropriate security outcomes.
At the end of this training, participants will be able to:
The delivery of course materials is organized into multiple learning sessions, featuring a range of educational resources, such as lectures, video presentations, and case studies. The expert instructor will provide guidance to learners, helping them gain a better understanding of the meaning of de-escalation from an evidence-based perspective, as well as methods for implementing effective de-escalation strategies. Some of the concepts to be covered include: