Realistic De-Escalation for Security Professionals

White label & In-Class Options Available

Course Description

Security professionals have come under intense pressure in recent years from the media and community groups in how they handle problems and people with problems in our society. The public is demanding that “de-escalation” tactics are used at all times, even when those tactics are not possible. In addition, video recordings of these interactions with individuals have become more prevalent with the increase of the use of technology. As these technologies advance, so does the need for security personnel to improve their training and the way they interact with people.

We will discuss the often-challenging expectations of security personnel to gain compliance without using physical force and how frequently this may not be realistic or safe. The legitimate goal of de-escalation tactics is to resolve problems with minimal harm. This distinction is critical.

The course will present concepts and methods to support de-escalation efforts when personal connections can be made. Participants will be provided with the knowledge to apply and address the needs of those in mental health crises or those whose perception of reality is altered. The course is designed to improve the officer’s ability to manage an individual by enhancing skills to establish contact, build rapport, and gain influence to achieve an appropriate security objective.

Training & Learning Objectives

At the end of this training, the participant will be able to:

  • Articulate what ‘de-escalation’ actually means, what the objectives of de-escalation are, and in what situations de-escalation can and cannot be considered.
  • Discuss the tactical principles of de-escalation, risk assessment and decision-making.
  • Quickly evaluate an interaction to determine whether de-escalation efforts are reasonable to consider, tactically practical, and likely to be successful.
  • Apply critical Force Science concepts such as the “Response-ability Zone” and the “7 T’s De-escalation Evaluation Model” to evaluate tactics that are needed or likely to be successful in supporting a de-escalation process
  • Enhance their ability to make a connection, establish rapport and apply effective principles of persuasion with difficult subjects, including mentally ill subjects, through the application of the ‘Behavioral Influence Stairway Model’.
  • Employ specialized questions specifically designed to cognitively engage individuals in crisis and increase the likelihood of resolution that either avoids force or minimizes the amount necessary to obtain control.
  • Better ensure that officers’ approach and control strategies maximize their response options while minimizing the potential for unnecessary emotional and/or physical escalation.
  • Balance the desirability of trying to resolve a conflict peacefully with the need to maintain officer and citizen safety.
  • Apply principles of officer self-regulation and emotional control in order to maintain rational thinking processes.
  • Recognize and list common barriers to effective communication that officers commonly use unintentionally.
  • Recognize and list common barriers to effective communication that officers commonly use unintentionally.
  • Help community members and the media better understand what realistic de-escalation entails and the challenges that subjects may present that can inhibit, if not prohibit, an officer’s ability to safely de-escalate.

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