Security professionals have come under intense pressure in recent years from the media and community groups in how they handle problems and people with problems in our society. The public is demanding that “de-escalation” tactics are used at all times, even when those tactics are not possible. In addition, video recordings of these interactions with individuals have become more prevalent with the increase of the use of technology. As these technologies advance, so does the need for security personnel to improve their training and the way they interact with people.
We will discuss the often-challenging expectations of security personnel to gain compliance without using physical force and how frequently this may not be realistic or safe. The legitimate goal of de-escalation tactics is to resolve problems with minimal harm. This distinction is critical.
The course will present concepts and methods to support de-escalation efforts when personal connections can be made. Participants will be provided with the knowledge to apply and address the needs of those in mental health crises or those whose perception of reality is altered. The course is designed to improve the officer’s ability to manage an individual by enhancing skills to establish contact, build rapport, and gain influence to achieve an appropriate security objective.
At the end of this training, the participant will be able to:
Whether your company is looking for in-person training or a live instructor-led webinar, we can help! To learn more, simply fill out the form, and we’ll contact you within a few business days to review options and pricing.