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Communication

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New Books Offer How-to Help on High-priority Policing Challenges

Two new books have crossed our desk of late, addressing two high-priority challenges for law enforcement: how to mitigate crises that threaten public confidence in policing and how to design training scenarios that offer realistic stress immersion to prepare officers for the street. Reviews follow below: 1. Are you ready for the crisis ordeal that...
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Two Views Of How To Get Effective Communication To Work For You

How to approach each call as an improv skit and how to talk persuasively to hostile people were two topics related to effective police communication featured recently at the 2016 WINx training event in suburban Chicago. The one-day program, presented annually by its founders, Force Science Analysts Brian Willis, president of Winning Mind Training, and...
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Crisis Expert Shares Strategies For Building Community Trust

Whether it’s an OIS with racial overtones, a bad hire who drives drunk on- or off-duty, a cyber hacker who exposes sensitive files—something is lurking out there that could suddenly hurl your agency into a maelstrom. How well you weather it will depend, says critical communications expert Melissa Agnes, on how skillfully your department has...
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Social Media During A Crisis: Is Your Strategy In Place?

When a crisis slams your agency like a battering ram, here are two realities of today’s law enforcement world which, as an administrator, you ignore at your peril: • Social media may already be spreading a viral anti-police narrative before you even hear of what’s happened. Time is not on your side. • Stiffing reporters...
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One Agency’s Creative Commitment To Change Cop Culture

For a heart-stopping moment during his foot pursuit of an ADW suspect, a gang member with a long history of violence, Ofcr. Rick McCall was a sitting duck. His gunbelt hung up as he tried to scale a wobbly chain-link fence, pinning him at the top. The suspect lay on the ground 5 ft. below,...
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New Checklist Being Tested To Help Cops Respond To People With Mental Illness

Two law enforcement agencies have begun field testing a new screening form that may eventually lead to a better means for identifying people with severe mental illness who may be a danger to themselves or others. The brief form, a checklist consisting of some 20 factors and/or indicators that are commonly associated with mental illness,...
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Backwards Storytelling Surfaces Deception Cues, New Study Reveals

Theories abound about how best to tell if a suspect is lying to you, short of hooking him up to a polygraph. But based on recently reported experiments, a Force Science advisor thinks one of the best ways to surface cues to possible deception may be simply to have the subject tell his or her...
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